马来西亚国际航空有限公司深圳办事处招聘各类商业人才/运营管理人才(有航空业/航空公司工作经验优先)

马来西亚国际航空有限公司

深圳 / 深圳宝安国际机场多个岗位招聘

马来西亚国际航空作为马来西亚国家航空公司，飞往马来西亚及东南亚周边地区。

我们自1947年开始执飞民航航班，有着悠久的历史并且屡获殊荣，赢得了众多的航空业奖项。

作为寰宇一家航空联盟成员，马来西亚国家航空公司为旅客提供便捷无忧的旅行服务，全球航线网络覆盖 170 多个国家和地区的 900 多个目的地，旅客可享用全球超过 620 个机场的贵宾休息室。

Sales Executive, Shenzhen

Reports To: Sales Manager, South China

Location: Shenzhen

Role Purpose

Support the execution of sales strategies and initiatives to achieve revenue targets. The role focuses on developing and maintaining sales channels, supporting market development activities, executing marketing initiatives, and providing sales analytics support under the guidance of the Sales Manager.

Key Accountability

· Support the Sales Manager in executing daily sales activities and initiatives to achieve assigned revenue targets and market share objectives.

· Develop and maintain strong relationships with travel agents, corporate clients, and key partners to support sales growth and market presence.

· Identify new business opportunities, including new clients, customer segments, and potential markets.

· Conduct sales presentations and product briefings to promote the airline’s products and services effectively.

· Prepare sales proposals and support contract negotiations, ensuring compliance with company policies and guidelines.

· Provide timely and professional support to clients, addressing inquiries and resolving issues to ensure customer satisfaction.

· Coordinate with internal departments, including Marketing, Operations, and Customer Service, to ensure a seamless end-to-end customer experience.

· Monitor market trends, competitor activities, and customer preferences, and provide regular feedback and insights to the Sales Manager.

· Participate in industry events, trade shows, agency training sessions, and networking activities to promote the company’s brand and strengthen partner relationships.

· Support the planning and delivery of agency training sessions, briefings, and engagement activities to update partners on products, pricing, and packages, while gathering market feedback.

· Review basic sales performance data and support the preparation of sales reports, forecasts, and documentation to provide insights into sales results and market trends.

· Respond to ad hoc requests from Region/HQ as needed and contribute to the development of action plans to support overall sales objectives.

Qualifications & Working Experience

· Bachelor’s degree or above in Business, Marketing, or a related field.

· Prior experience in the airline or aviation industry is preferred.

· Excellent written and spoken communication skills in English, Mandarin and Cantonese.

Areas of Experience

· Minimum 3 years of relevant working experience in sales, marketing, or a related commercial role.

· Working knowledge of the airline or travel industry, with exposure to Sales, Marketing, Reservations, and Ticketing.

· Experience engaging with travel agents, OTAs, corporate clients, and tourism or trade organizations.

· Self-motivated, proactive, and able to work independently while supporting a team-based environment.

· Strong organizational and time management skills, with attention to detail.

· Proficient in Microsoft Office 365 applications.

Please send your resume to :

ying.zhao@malaysiaairlines.com

Sales Operations Executive, Shenzhen

Reports To: Sales Manager, South China

Location: Shenzhen

Role Purpose

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

Key Accountability

1. Agent & Corporate TMC Guest Support

• Provide frontline support to travel agents, Corporate TMC and guests by managing inquiries, bookings, and post-travel services to ensure smooth operations.

• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.

• Deliver real-time communication and assistance during flight disruptions to facilitate re-accommodation and apply commercial policies effectively.

2. Agent, Corporate TMC Data & Trade Communications

• Maintain accurate and timely updates of travel agent & Corporate TMC details in internal systems in line with commercial policies.

• Draft, format, and distribute trade communications, including promotions, fare updates, and policy changes, to agents, OTAs, consolidators, and corporate clients.

3. Group Booking & Ticketing Management

• Assist agents and corporate clients with group travel requests through the Group Portal, including quotations, booking modifications, and system support.

• Provide ticketing support for travel agents, including issuance, reissuance, payment validation, and compliance with fare rules.

• Process involuntary refunds in compliance with airline policies, regulatory requirements, and revenue protection standards.

4. Fare Filing & Fare Bench Marking

• File and update public, private, and promotional fares in internal systems and distribution platforms as guided.

• Monitor competitor fares and conduct benchmarking to provide pricing intelligence and ensure parity across channels.

5. Support Sales Marketing Campaign andPromotions

• Support sales and marketing initiatives by coordinating backend tasks such as data preparation, reporting, and system setup.

6. Facilitate Training for Agents on Sales Tools

• Facilitate training sessions for agents on airline sales tools and platforms to enhance efficiency and strengthen partnerships.

7. Reporting & Finance & HC/Admin Support

• Coordinate with Finance to process and track Purchase Requests and Purchase Orders, ensuring compliance and timely vendor payments.

• Compile and analyze sales reports, including revenue, load factors, incentives, and market trends, to support data-driven decision-making including Corporate TMC performance reports.

• Investigate and resolve Agency Debit and Credit Memo issues to ensure accuracy and adherence to IATA regulations.

• Respond to ad hoc requests from Region/HQ as needed and contribute to the development of action plans to support overall sales objectives.

• Provide necessary support for GHC and carry out general office administration duties to maintain daily office operations.

Qualifications & Working Experience

· Bachelor's degree or above.

· Prior experience in the airline or aviation industry is preferred.

· Excellent written and spoken communication skills in English, Mandarin and Cantonese.

Areas of Experience

· 3 years of working experience in sales & marketing or related field

· Extensive Knowledge of airline/travel industry with experience in Sales, Marketing, Reservations & Ticketing

· Good contact with travel agents, OTAs, corporate customer base, tourism & trade organizations

· Able to work independently, dynamic and resourceful

· Detail oriented, with good organizational skills i.e. Time Management, Task Management

· Good verbal and written communication skills

· Good knowledge of MS office 365

Station Head, Shenzhen

Reports To: Regional Head, GCNA & VN

Location: Shenzhen Bao'an International Airport

Role Purpose

Manage, plan and monitor ground operations at station in a safe and secure environment, in compliance with the regulatory requirements, company policies and safety and security requirements. Responsible to ensure service delivery is in accordance to company service standards while meeting the company’s on time performance, customer and financial objectives.

Key Accountability

· Station Head is responsible and accountable to ensure his/her station's service delivery performance shall consistently meet or exceed the CSI target set.

· Station Head is responsible and accountable to perform periodic oversight assessments on all GSPs to ensure their compliance with the contracted agreement and SLAs.

· Station Head is responsible and accountable to lead, direct and manage employees and GSP resources to achieve specific operational and financial KPIs that have been set for the station.

· Manage plan and control the OPEX to ensure it is within the budget.

· Plan and manage the resources and team effectively to ensure the efficient running of department in line with operations procedures so results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to.

· Manage, plan and monitor safety and security issues within area of responsibility ensuring staff and third party Ground Handling Agent (GHA) are in compliance to the safety requirements and organisational procedures, accurate reporting and recording of information.

· Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided.

· Manage communications and effective working relationship with staff, users, GHA, external agencies and handle complaints and claims at the station.

· Manage, plan and control own staff's performance e.g. recruitment, performance reviews, learning and development, discipline, grievances and industrial relations.

· Ensure on-time departures at the station.

· Manage station baggage performance in terms of timely delivery, delayed, lost, damaged and pilferage cases.

· Ensure nil document violations.

· Station Head is responsible and accountable to manage all manpower resources under his/ her control in the most effective and efficient manner, to fulfill all MAB airport operational requirements, in accordance with applicable laws, regulatory requirements, and MAB policies and procedures.

· Ensure excess baggage collection target is achieved.

· Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety and environment laws applicable to Malaysia Airlines (MAB) and the service providers.

· Compliance to Station Regulatory Audit Process.

· Ensure all the mandatory manuals are available and they are accessible and updated at all times.

· Ensure that handling services provided to Malaysia Airlines flights by GHA are in conformance with all operative, qualitative and safety requirements.

· Liaise with Staffs and Ground Handling Agent (GHA) at respective station to ensure smooth handling of passengers and aircraft and ensure GHA aware of Malaysia Airlines Safety Management System (SMS) and the safety reporting policies and procedures.

· Manage and review the SLA to ensure that it is accurate, effective and reflect the ever-changing business environment. Identify and appraise changes in economic, political, legal and competitive environment which may affect MAB operations and taking appropriate actions.

· Conduct periodical Station Oversight Audits on GHA’s performances.

· Ensure all information and/or circular received from Head Office or from other sources are disseminated to staff and handling agents accordingly.

· Attend all meetings with GHA, staff, Airport Authority, Government Agencies and Airport Operations Committee (OCC) as and when required and to update Regional Head the developments and issues at station.

· Liaise with Regional Head and/or Regional Analyst to plan and implement the staff training needs and development at your respective station.

· Ensure the company service standards are being complied by staffs at your station.

· Compliance to occupational health, safety and security at all times.

· Ensure maintenance of the Station Emergency Respond Plan (SERP) and execute/implement SERP as and when required.

· To execute other ad-hoc duties as detailed by the business and Regional Head as and when required.

Qualifications & Working Experience

· Bachelor or associate degree.

· Must have at least 8 years of relevant work experience ad exhibit sufficient knowledge, experience

· Good verbal and written communication skills in written & spoken English & Mandarin

· Good knowledge of MS office 365

Areas of Experience

· Strong analytical skills, business acumen and problem-solving capabilities.

· A team player with excellent interpersonal, communication and influence skills.

· Calm and patience approach to irate passengers and to remain calm under pressure.

· Ability to work under pressure.

Please send your resume to -

ying.zhao@malaysiaairlines.com

Assistant Station Head, Shenzhen

Reports To: Station Head, Shenzhen

Location: Shenzhen Bao'an International Airport

Role Purpose

Support and assist Station Head to administer and monitor the station’s performance in accordance with the Key Accountabilities and Responsibilities as determined by the Management.

Key Accountability

· Monitor day to day activities on any operational and administrative job function related to an Airlines Operation.

· Monitor resources effectively to ensure the efficient running of operations to ensure results are delivered according to agreed level of performance whilst ensuring standard operations procedures are adhered to.

· Monitor and perform audit safety and security issues within area of responsibility, ensuring GHA are compliant to the safety requirements and organisational procedures, accurate reporting and recording of information.

· Execute communications with GHA, vendors, external agencies, selecting appropriate method and language in aviation operations and handle complaints and claims at the station.

· Monitor and track OPEX to ensure it is within the approved budget.

· Monitor and ensure services level standard of Malaysia Airlines Berhad being adhered to by GHA.

· Handle any flight discrepancies such as flight delay or flight cancellation and coordinate transfer and reallocation accordingly.

· Execute and control Station’s Capital Expenditure and Operating budget.

· Ensure maximum contribution to MH profitability.

· Perform all Airport Operations duties.

· Ensure Safety, Security, Efficiency and OTP are complied effectively.

· Undertake any other related duties as and when assigned by Station Head.

· Monitor and supervise overall flight handling done by GHA.

· Ensure all flight reports are being sent on-time and report all service breakages to Station Head.

· Coordinate with Airport Authority in obtaining slot approval.

· Prepare and plan for the flight one day prior to its arrival and departure.

· Plan pre meals order & final meal order to be uplifted and advice local caterer by telex or phone.

· Observe coordination of activities and movements of GHA prior to the opening of check in counters.

· Ensure operating aircraft data is correctly updated in Ground Handling Agent system.

· Be present at the check in counter area to monitor and audit GH check in agents and passengers accordingly.

· Ensure contents of Service Level Agreements with service providers are complied accordingly.

· Execute other ad-hoc duties as detailed by the business and Station Head as and when required.

Qualifications & Working Experience

· Bachelor or associate degree.

· Must have at least 5 years of relevant work experience ad exhibit sufficient knowledge, experience, and capability to carry out the functions and responsibilities of a CSO.

· Fluent English.

Areas of Experience

· Strong analytical skills, business acumen and problem-solving capabilities.

· A team player with excellent interpersonal, communication and influence skills.

· Calm and patience approach to irate passengers and to remain calm under pressure.

· Ability to work under pressure.

Please send your resume to -

ying.zhao@malaysiaairlines.com